When I was at the local MG (ex-Mitsubishi) dealer recently I overheard a conversation between an unhappy MG customer and the service desk clerk. Basically, 1 year old car (with a 7 year warranty) was throwing up random engine management warnings and customer wanted it looked at. Response from clerk was that customer would have to pay £120 upfront for diagnostics and then if MG UK felt there was an issue, they would refund the cost. Customer challenged that this not in spirit of a manufacturer 7-year warranty, but failed, and ended up paying the charge. If that’s typical process then no wonder many MG customers are not happy.
We can second that Roly we have witnessed unhappy MG owners when at the MG dealers, they recently serviced our Outlander PHEV they did not fill us with confidence, glad we are changing vehicles.
Unfortunately I have suffered a brain injury and occasionally I get confused and often say the wrong thing.