We has the same problem back in 2015 when we wanted to look at the then Kuga, something Ford has been hit and miss ford a good while now with Mb customers. Yet go to another franchise and there ike chalk and cheese. Oscarmax has just had the same with his Kuga order.
Kezo Bristol Street Motors Ford in Stafford have been brilliant, they knocked £225 of the factory fitted towbar and electrics if we require any accessories like floor matts, mud flaps etc they will give us a good discount of list prices.
Unfortunately I have suffered a brain injury and occasionally I get confused and often say the wrong thing.