I have never encountered someone who has 0 empathy. My child has scoliosis, Edward syndrome, amongst many other complex needs and when I told her she needs a car that is comfortable for her needs it’s not a want it is essential to limit her pain. She told me ‘I don’t base the grant of comfort’ amongst the other things she has said that have been mind-blowing to me. Completely lacks common sense when hearing how my child cannot get herself into a car without assistance especially not a high one she would need lifted into it which is something i couldn’t lift her into as it is too high for me and she is petrified of a hoist. She told me ‘there is plenty small suvs without an AP’ upon checking there was actually only 3 auto suvs without an AP which boots were not big enough. I wish I knew how to complain because the amount of comments she made that showed lack of care or understanding of an individual with a disability was mindboggling