Thanks kezo. Yes I spoke to dealership and he said that letter provided covers for the other 2 cars I was looking for that are way less than the award I was granted. A Nissan qashqai was on the list and on MB its in the small suv category. The letter doesn’t say ‘large suv’ it says ‘medium mp/suv/family estate’ so I am assuming I am fine to go ahead. Case manager has been nothing but rude to deal with the past few months
It does look like your case manager is being as awkward as he/she can.
If I was in your situation and had the award letter infront of me, I would just go and order the T-Roc. The dealer will put it throgh the system making a note of your grant award and give you the paperwork order confermaion, showining the AP minus the grant award.
You should recieve an order notification soon after ordering if you have an online account, comfirming the vehicle and details. With the Bank holiday weekend you may not get notification untill next Tuesday. If you haven’t got a MB online account, I recommend getting prior to ordering, it will save you waiting for a confirmation letter in the post and you will get you GCB from your previous vehicle paid directly into you bank account, rather than waiting for a cheque to arrive.
The chances are the vehicle will go through with no questions asked (from my understanding grants team don’t deal with orders). If on the very slim chance you are questioned about ordering the car you want, request to speak with your grant manager’s, manager.
It will save you p!ssing around going back a forth with the grants team this way. As said its unlikely you will be met with any issues doing so 🙂