I was having a few wobbles with the car I ordered in February, not helped by bad reports on the manufacturers Facebook page and worrying if it will be big enough (it’s yet another compromise car). I’d tried to call a couple of times to arrange for youngest to test drive the car and to have a look around it (and also to settle my worries) but no call back.
We went up Saturday, at the time the Motability site was still in its settling down period so wasn’t sure if the AP being reduced was correct, so didn’t plan on mentioning it but he couldn’t spend time with me anyway as he had customers. I left feeling slightly more satisfied and settled with the car but still with no answers to my questions/fears.
Today I tried calling again as the advance payment is confirmed as being lower than when I ordered….and yet again, another non response.
Once is understandable, twice is pushing things a bit far but three times has now gone beyond what I expect as basic customer service (I work in customer services, my boss would have my guts for garters if I did the same).
I’ll try again tomorrow but if no joy, I may well take youngest up on his offer to top up what I can pay in an AP and go elsewhere.