Motability are quids in with these new rates. I would expect higher bonuses for the directors and staff will be on the cards.
I’m glad that you added “and staff”. Some people get fixated on what the CEO gets paid. Directors of all large companies have big salaries and benefits to reflect their vast responsibilities. That’s normal. Motability Operations is no different. Where Motability Operations are a complete outlier is in the total remuneration package offered to ALL their staff.
When all is said and done, they are a call centre. Most call centre staff elsewhere have tough sales targets to hit. The KPIs at Motability are very soft by comparison, yet their staff have an overall benefits package that 99% of employees these days can only dream of . What I struggle with is the fact that this exemplary package is paid for by disabled people sacrificing their benefits, rather than profits generated by purely commercial activities. This fact has never sat comfortably with me.