Who ever you spoke too has not got a clue about having order from home and delivery are we living in the 1950s holy cow many people have had there cars delivered i have had about 5 done this way due to my disability getting worse and now without a car i really need this. As i said above WAV AND MOBILITY SCOOTERS CAN HAVE THIS WHY NOT US I think there has been a policy change which i asked them to put in writing guess what they will not do it as they know it is a breac of Equality act. You need to speak to Stephensons Solicitors no win no fee who the UK Equality Act gave me there number on 0345 122 8665 Explain to them your disability and Motability not allowing you to have a car just because you cannot get to the dealer due to you disabilities.