Had a couple of phone calls with Motability and VW today, part is expected in July sometime, but no guaranteed date, this is too long to wait.
I’m cancelling my lease (effectively) but no charge as it isn’t my fault and placing a new order of a different vehicle, make and model.
I am able to keep a courtesy car until the new car is here, as much as I loved the car its issues mean I don’t feel safe or that I can rely on it, for me practicality overcomes looks, I’ve also made the decision to go back to a manual so I am in more control.
VW have apologised for the dirty courtesy car and have offered me a different vehicle when one comes available or I can keep this one they have said whilst there is a problem with the car they won’t take the courtesy car from me unless my car is returned/lease cancelled then motability will need to arrange a courtesy car (which will happen at some point this week/early next week). They assured me they don’t treat Motability customers differently (not how I feel) my optional extras were paid direct to the dealer and have nothing to do with Motability, so motability said, so I will be kindly asking for a word with the manager and be asking for this to be refunded from the dealership when I hand back their courtesy car as the least they can do for the stress it has caused.
I now have to pay out the AP for the new car- I will get my AP from previous car back pro-rata after collection of new car due to having a courtesy car as a temporary replacement (which is fair enough, I can’t be left without a car, I don’t care what it is so long as it doesn’t ping at me a million times).
Overall i’m pleased with how understanding motability have handled my case, and how empathetic they have been even if I did describe it as ‘ wanting to rip the steering wheel off the car’ it drove me that insane!
Fingers crossed for the speedy delivery of my new car once its ordered, one less thing for me to worry about is that noise, unreliability and random breaking attacks, its literally been torture for me and kept me up all night with worry over what I would do and wouldn’t wish the noise ive experienced on my worst enemy!
Im looking at the Kuga 1.5 Ecoboost Petrol ST-Line X ( gone against the hybrid as my friend had a fiesta who’s battery was faulty repetitively and it wouldn’t fully re-charge and was on constant less than 20% so she handed hers back after one week) its also the only vehicle on the scheme I can afford AP wise with the difference from the last one Im also in need of a bigger boot than the Tiguan and the Kuga is slightly bigger and my sons Special Needs Buggy fits in much nicer than the Tiguan, I’ve considered the Tuscon, Sportage, Qashqai and X -trail. (if anyone has any pro’s or con’s that would be great)
Ive never experienced poor customer service with Ford either, but that’s probably because I know a lot of them and they treat me like family, so its re-assuring to know if I had any issues with the new car I know I’d be in the best hands possible.
Hopefully it will all be sorted by the end of the week.