So just had the call,
It needs a steering wheel replacement, expected wait time is 3 months could be longer they don’t know and there is no way for them to turn the noise off.
So I informed them I can’t live with it another 3 months and his reply is ‘we need that courtesy vehicle back tomorrow’ so motability have escalated me to the customer relations team and im awaiting a resolution as I just can’t deal with that another 3 months.
VW will have to wait for their car back as I have no other means of transport.
It’s unreasonable to expect someone to wait 3 months for a part.
Neither me or my son can stand the noise, he’s autistic and effected by noises its effecting my mental health, no car is worth the amount of stress this has given me.
Being as it is a manufacturer fault, which others have confirmed their resolution is only temporary as others have had the issue re-surface after a replacement steering wheel has been fitted,
I’ve been advised by Motability under no circumstances am I to hand the courtesy vehicle back until they say so.
Got to allow until 5pm tomorrow to hear from Customer Relations Team.