tinytim, the question why you are unable or unwilling to collect the car from the dealer has been asked a number of times and remains unanswered. Of course you don’t have to answer, but without any explanation it seems to me that you are taking a stand on the principal of a broken agreement that Motability said you could have off site delivery and now refuse, and that their action is illegal. In taking that stand, you are willing to go without the car. If all that is the case, I don’t see what further discussion here can achieve.
I was offered a offsite handover on a car that had to be cancelled last year due to the problems we all know about and Motability sent me a letter saying i can go with this to the ombudsman they do not seem bothered whether i have the car or not but it could take a long time as the obm are so busy they say dealing with other Matters. I had to let Motability cancel the car there end as they wanted me to do this and I had advice to tell them that it is not me doing this this is you and that it is under protest from me. There is a Manager which i cannot name here that seems to have a problem with me that we know has stirred up the hornets net for something that happened over 4 years ago as he brought it up and since then all this kicked off. There has like here been derogatory words said that Disabled should not have to put in this day and age and even when i have had a witness telling me to put the phone down on them. As said ordering a car is easy but problems that we should not have to answer are treated as you do not exist.