If I said what i truely feel about mbo i would get banned from this forum, what I will say is it astonishes me how mbo treat they’re disabled customers, some of whom may have other conditions other than mobility and the stress it may add to that condition.
Seems they don’t care much and as I am/was one of those customers, I fully understand the issues some don’t seem to and the challenges many of us may face, that some may not.
As they/mbo have you locked in for another 3 years now and the 10% rise in the allowance also and any other rises moving forwards, they don’t care. All the while mbo making huge profits and giving it away to schemes and projects. Bet if you had not accepted the replacement offered they’d be offering you the world, to keep you captive to the scheme.
How dare they/mbo suggest you should contact the dealer or manufacturer to make a complaint, they should be doing so on your behalf.
It seems when it suits them one rule applies, but when it doesn’t another applies. They are the ones that bought the car and authorised the contract. The dealer is mbo’s agent and gets a fee for that.
Mbo also have another contract with the manufacturer to provide a car at a set price to mbo, who then lease the car to the customer. How is the dealer in any way liable for any gcb or payment mbo may offer even if they did mess up the contract, it is not with you for the car it’s with mbo.
No earnest should be placed on you to recover any losses it’s on mbo’s. Personally I would call their/mbo’s bluff and say that if you do not get the gcb or whatever they calling it.
I am handing the car back as soon as i have made alternative arrangements and that your not paying no fee to do so and are going to take legal against mbo to recover losses and interest.
It is after all a matter of principle and a contractual issue. In the time from when you ordered the car they’ve changed the terms of contract. That 1st car was ordered by the dealer and if so mbo will have a record of that, if you did not cancel the order (which is also your right to do if you want to) but that would mean you was no longer bound to terms of the orginal contract to lease the car.
Mbo’s agent cancelled the order, so mbo is liable. Personally I’d maybe write to mbo’s legal dept as it seems to me this is a contractual issue and the person on the phone is ill-informed or trying to just palm you off.
Even if i am wrong is it worth them/mbo fighting a case for a claim of say £350 gcb or gcp, imo no and the bad press it will also bring.