So I’ll keep it as short as possible.
My current car has some issues. Rear window screaming when I open it, clutch keeps slipping.
Booked it in at the dealer, they lied repeatedly about the euro car hire not being there ( I have calls, dashcam and photo footage of it) and I missed an important appointment and now pushed back to January. They kept claiming it wasn’t delivered, it’s not outside, bla bla.
They also claimed, even though I have videos of the clutch and window, that both issues didn’t exist. This was around the start of August.
Complained, they’ve booked it in. Admitting both issues exist. Then tried to say “somethings lodged in the window, you did this, you pay” then charged motability, then called me, after charging them, saying “actually the window seal failed, but its not a warranty repair” and didn’t tell motability. Still looking at clutch.
Refuse to acknowledge the issue with the hire car, which I think is significant. They outright lied and said euro car said they were on their way twice, who I was on the phone to at the time and said “dealer hasn’t called us, here’s the reg, it was delivered at 8am”
Motability are offering goodwill, but its from their own funds. That’s funds that I think should be kept for people who need it, when my car dealer is one of the biggest in the top 5.
Currently in a car that doesn’t suit my needs and is uncomfortable, have been for a week. Before that, was anxious to drive as clutch kept failing at stop lights and there was a real concern the window would explode onto my little one.