Reply To: Motability car stolen – refused a courtesy car

#194095
rox
Participant

    My Motability Scheme car has been stolen, what should I do?

    https://www.motability.co.uk/contact/faqs/my-motability-scheme-car-has-been-stolen-what-should-i-do

    If your car has been stolen, you should notify the police immediately, giving them as much detail as possible, and remember to obtain a crime reference or log number. Then contact RSA Motability who will advise you on what to do next. If help is needed to stay mobile during the time you are without a Scheme car discuss this at the time of registering the claim. The car may be deemed written-off if it is not recovered within 21 days of the date of the theft.

    Your insurance cover

    https://www.motability.co.uk/your-lease/insurance/?tab=tab-2&

    Other benefits
    Loss of use benefit
    If you are unable to drive your vehicle after loss or damage, we would aim to provide you with a temporary replacement vehicle. If a temporary replacement vehicle is not suitable for your needs, and an alternative solution to keep you mobile cannot be found, you may be able to claim for ‘loss of use’ benefits.

    Temporary replacement vehicles

    https://www.motability.co.uk/your-lease/temporary-replacement-vehicles/?tab=tab-2&

    Insurance claim

    If your car is being repaired at a RSA Motability (RSAM) recommended repairer as part of an insurance claim, you will get a replacement vehicle until your car is fixed, or RSAM will contact you to discuss alternative arrangements. If your car is stolen, you may be required to provide additional information, for example a Crime Reference Number.