I live in the real world, but it would be nice to get an email once a month saying, ‘no change’ if nothing else. Am I expecting too much?
No, you just went to the “wrong” dealership.
In the months after the order, i did get an update every two weeks, even if it was just a quick message with “sorry, no change just yet”. Once the factory accepted the order, i got told, and after that, i now get an update every four weeks telling me that nothing changed.
So there are dealerships/salespeople who do go that extra mile. I suppose it depends on the size of the dealership (ours is rather small and has a distinct “family run” vibe), if a dealership has hundreds of orders to deal with, it might not be feasible to go through all of them all the time to check for changes, and then email 200 people.
That being said.. i don’t really need those updates. I don’t mind sending an email to our saleslady if i have a question, but knowing that nothing changed kinda, well, changes nothing lol.
What i’d much rather have is some kind of automated message by the dealerships system to let me know “a change occurred” in the order. I could then follow up on that.
Prior: SEAT Ateca Xcellence Lux 1.5 TSI DSG MY19, VW Golf GTE PHEV DSG MY23
Current: Hyundai Ioniq 6 Ultimate
Next: we'll see what's available in 2028.