i also hope the customers remember the car companies and dealers who treated the disabled badly when times become better, and not just go back to merc/bmw etc because they are nice marques and good cars. if they do then they will deserve all that they get in future. vote with feet folks.
There are good and bad dealers with all manufacturers. We can’t fault how our BMW dealership treated us last year. We got nearly £1k discount off the AP and options, they nabbed a cancelled order from a private customer (from another dealership that wasn’t even in their group), updated us every few weeks on how the order was progressing and we got the car (factory order) in less than 4 months, quicker than many private customers. This followed a succession of three very poor Volkswagen dealerships during our years of Tiguan ownership.
I’m sure that there are poor BMW dealerships out there and some excellent VW ones, my point being that it’s not brand specific. On balance though, I’d rather have a great car from a poor dealer than a mediocre car from an excellent dealer. We use the car daily and only use the dealer for the order and an annual (max) service. With the poor VW dealers we used to get them to pick the car up and return it for each service so that, other than making the service booking, we didn’t have to deal with them ?