If “It is perfectly possible to cancel an order at any time up until the point that you accept the car by entering your PIN. There is no penalty or comeback for doing so. ” is correct, then maybe that’s why Motability customers are put at the back of the queue by some dealers.
Yes it is correct. Only a very small proportion cancel, but it is perfectly possible to do so and it is important that Reed is given accurate information. I suspect that a small proportion of non-Motability customers cancel orders as well (excessive lead times etc). The reason that Motability orders are getting lower priority (as with other leasing companies) is due to limited supply (chip shortage etc) and priority being given to more profitable private sales. That being said, I have been looking to replace one of my daughters cars as a private buyer and the lead times I am being quoted don’t seem to be any better than those that Motability customers are being quoted!