Reply To: After a long wait the new car is ready. Turns out it’s not the car we ordered!?

#172182
Rene

    The printout doesn’t mean anything. That only means that in their system they stored the information correctly.

    That doesn’t tell you what they actually ordered from the factory, and whether or not that was cancelled, changed or simply “wrongly entered”.

    Here’s what that looks like for VW.

    Your printout doesn’t tell you if they ordered the correct car, but re”routed” it to another customer for some reason, while you’re getting his lower spec’d car.

    In fact, i wouldn’t actually let them get away with a simple screenshot (that can be A: manipulated or B: taken so it doesn’t show the commission number) – i’d go there and have them show me. If they made a mistake, i’d still cancel with them right there and walk out, but without leaving a few choice words.