Today I dealt with a large we’ll known UK company. I used live chat and it took 3 attempts to actually speak to somebody send then I had to ask a barrage of basic questions to ascertain what would happen next . I was promised an email confirmation about what would happen next which never materialised and now I am unsure if the item will be collected later. My daughter had a similar experience with another company. If motability pay a bit extra to attract better staff which results in better service it gets a thumbs up from me.
Sounds like a few occasions I’ve called Motability.