Does the policy of prioritising retail customers put disabled people at a particular disadvantage? I think it might do.
I’ll give you an example.
You have a job position to fill in your company.
An abled person, and a disabled person show up. The abled guy has objectively better qualifications for the job, so you give him the job.
Did you just discriminate the disabled person? Or did you make a rational (i’d call it obvious) decision based on what’s best for you and your company?
Same thing with Motability. You could claim discrimination if we had to wait for a car longer than a retail customer all other things being equal. The problem is that all other things aren’t equal, a dealership makes considerably less money on a Motability customer than they make on a retail customer. That’s not discriminatory, that’s business.
Does it suck? Well, as a guy who just ordered a new car with an 8-10 months lead time, yeah obviously it does. But screaming “discrimination” every time something doesn’t go our way, despite actually having some advantages over other retail customers (insurance alone for some people, depending on their history).
What people really should scream for is for fair (equal) compensation for dealerships, taking away the reason for us potentially waiting longer. Giving someone less money and expecting the same service just strikes me as odd.
Prior: SEAT Ateca Xcellence Lux 1.5 TSI DSG MY19, VW Golf GTE PHEV DSG MY23
Current: Hyundai Ioniq 6 Ultimate
Next: we'll see what's available in 2028.