Sadly, I think that the ship has been badly holed and is taking on too much water to stay afloat. Whatever the factors involved, from Covid to chip shortage, the scheme should not have been allowed to get into this chronic state. Curiously, I hope that it is just incompetence causing it. Why? Because the only alternative is that Motability’s leaders have been told by Boris and the Flail to run the scheme down in preparation for closing it altogether.
Are Motability Operations in a chronic state though Tharg? I’d suggest not, as all the lease extensions are profit generative for them. I bet that their profits will be increasing at present. What is chronic is the lack of choice but, again, that’s bad news for customers but not for Motability Operations as the scheme has become a lot simpler to manage!