I still think that they won’t do anything as it’s a good situation for them. The CEO will be lining his pockets with the bonus he will make from all the extra profit. Plus the cash reserves will just keep on increasing.
It’s not just the CEO Elliot. December is bonus payout month for the junior staff at Motability Operations as well. How call centre staff in a monopoly with zero competition warrant bonuses is completely beyond me. I know someone who works there and have to really bite my lip about this. It just seems morally wrong to me given that all the profit that pays for these bonuses comes from disabled people.