Hi Mjat
Sorry to hear of your refusal as I know having gone through tribunal myself how distressing it is.
With that said If you have already gone through the appeals system I’m not sure if it would be a good ideal to seek information from myself or anyone else here.
I’m a bit shocked that there doing appeals over the phone now as I would find it hard myself to explain my condition over a phone line but in one way looking back over the last year or so I think I was lucky to go before a judge and doctor and have a face to face with them as they could see for themselves the trouble my disability causes me even thought I find it hard to explain.
I think you might need some help from someone in the know and would check out this web site below. I never used it myself but was told by the folk who eventually help me that I should have done before I went to MR.
Hope you can find some help from these folk and wish you luck in your appeal.