its like they dont care.
The cynic in me says they probably don’t because they have no competition, they don’t need to worry. Yes we could all go out and switch to PCP or normal Lease, or hell just buy some used thing off ebay or w/e, BUT that doesn’t really compare to the full service Motability give us, and the peace of mind so they probably aren’t that worried about it :/ ….
I do find it a bit daft that there is no competition at all, seems somewhat monopolistic. But I dont confess to know even a tiny tiny amount of the behind the scenes machinery of all this.