Hi
From past experience of Motability Dealers, the car that you spend so much time and effort to order may “never” arrive.
Different colour, different specs, missing bits. As in the one you ordered had a full size spare wheel and tyre, yet the one that new car the dealer is trying for you to enter the pin code has no wheel or tyre just a can of gunk. If you dare to point this out or complain. The dealer will do the following, act smug, then point out to you the small print.
From the back of the ID.4 brochure/price list “Prices, specifications, features, technical and other information (including
fuel consumption, CO2 emissions and range) are updated regularly and are
subject to change without notice (this may include changes between order
and delivery). There may be a delay in updates to our materials – always
consult your authorised Volkswagen retailer for the latest information.”
Wonder what would happen if at the time of ordering your next Motability car you penned the following to the order.
“The car I order, colour and specifications will be the car I take delivery off, unless I agree to any changes to said colour and specifications in advance of the car handover”. Should this not be so I reserve to option to reject the car and any monies paid from me to the dealer will be refunded in full within 14 days.”
Then get the sales man / woman to sign and print there name.