There is always the question of the excessive
profitssurpluses Motability Operations accumulates. It’s all very well for them to occasionally redistribute it to charitable causes, but it’s our money which should come back to us in the form of lower APs. Given the shortage of good used cars due to Covid and low new car production, the motor industry is seeing booming prices for 3 year old cars as dealers scramble for stock. So Motability is bound to see more money than planned coming back from their disposals. I wonder where it will go…
Excellent point about the surplus profits that should result in lower AP’s. The other thing that is very wrong is the salary and benefits package that Motability Operations staff get, and I’m not talking about directors I’m talking about even the most junior staff. They are all extremely well paid compared to other similar roles and have a pension scheme and benefits package that is almost unheard of these days, all of which is paid for by disabled people, which seems morally wrong. How many disabled drivers are on prolonged waiting lists for NHS treatment? No such worries if you are an admin person at Motability Operations. Your sacrificed benefits are paying for their private health insurance!
So, yes, from my experience the customer service has always been excellent, but I would like to see at least double the choice of cars, lower AP’s (especially for automatics) and a re-setting of the remuneration package for all Motability Operations staff. Quite a lot of change needed really when you think about it and I’m not holding my breath!