So far in my experience when it works it generally works flawlessly however if you do cone across an issue it tends to fall into one of two categories
1. It gets dealt with promptly & efficiently
2. You get ignored
Don’t get me wrong ordering the car was easy 7 days later driving off no issues at all.
The main issues relate to motabilities choice if partner to provide charge points in this instance but that was their choice so it’s their issue to fix & now after raising an official complaint they do appear to be taking it seriously & keeping me updated so that’s good proof the complaints process works at least.
I agree with others it doesn’t need a huge change just some tweaks here & there to make things a lot better