Well, I will admit I am not too happy with the range of choice on the scheme. But, hey ho, I can still get a car I like. In general I have found Motability service to be very good. Its phone people seem to know what they are talking about; real people, not just box-tickers. Have had to change my car before lease-end because of changing factors in my health. They were most understanding and the whole thing was arranged quickly, cheaply and with efficiently.
Only aspect I would seriously like to change is the availability of the scheme to members who lose their PIP or DLA entitlement. The fact is that those losing the benefit are still disabled and still need vehicles.These unlucky victims should be allowed to continue leasing from Motability, using their own money. Understand this cannot be offered because of VAT regulations and tax/charity laws. Well, said laws/reg’s are wrong. So just get the damn laws/reg’s changed.