Right I see. In that case I guess your options are limited.
Either wait for claims handler gets back to you, or ring them and ask for an update. Or tell motability that you no longer want the car as it is not what you ordered.
Either way if the latter is your option,then you will have to go through everything from the start with a new dealer.
Or wait it out with claims handler. Personally i would wait it out with claims handler.
Joss
Current car: BMW X2 sDrive 20i M Sport 5dr Step Auto In metallic Portimão Blue. 04:10:2025
Previous car:Peugeot 308 GT Premium 1.2 Pure tech Petrol.