The problem with Motability using customer feedback is many folk only leave feedback when things have been great and just looking at the countless photos we see, or used to see, of happy customers shaking hands with their local MP and dealer at another Motability handover, can you imagine a salesperson or MP turning up for a photo shoot when that salesperson has lied to you about what you were told was in the car and it turned up without that item because it never existed in the first place.
Can’t say I’ve ever been asked to give feedback on any car I’ve picked up unlike Amazon who ask for feedback even if I’ve only spent a pound.
As it happens out of the 4 Motability handovers I’ve done 3 would score 4 stars with my last one being only 2 stars and going by that I hope things aren’t getting worst and that my last handover was just tarnished by a lying salesman.
Overall ordering and collecting has been generally good but finding out about a particular car can be lacking though some dealers are OK but half are a nightmare virus or no virus. This last point has been further degraded for want of a better word by the lack of Motability roadshows and online roadshows are as helpful as a chocolate teapot in my view and hope that Motability don’t go getting it their heads this is the way to go in future.