Jay N asked “Do Motability take personal experiences at dealships seriously, or have some kind of official reporting method?”
With the problems I’m having at the minute, my dealership told me they had received a “Notice Of Concern” from Motability and Motability told me they had further raised my case to a “Complaints Level”
If either of those mean do Motability take personal experiences at dealerships seriously, I can only wait to find out.