The case handler is from Motability Joss.
I have been with the same garage for many years but the dealership changed hands after my previous handover. Another case of the small guy being taken over by the big boys. The Motability specialist for all my other cars just could not do enough for you, she was brilliant. Even phoning up to let you know what stage the build of the car was at.
Sadly I can’t say the same about the present dealership. While I was on the phone to Motability earlier this week, they put me on hold while they contacted the dealership who now deny having received a call from Motability at all.