Thanks Joss, I wish I’d had that information with me before I visited the dealership.
In the past the Motability lady I had always dealt with was nothing short of excellent and was as genuine as anyone I have ever met. The dealership was taken over by one of the “big” ones and I should have realised that the service had changed too and not for the better.
Is there any point in contacting Motability now, if only to pass on the experience?