Welcome and good luck, the pandemic has made things more difficult all round & as dealerships still closed, it doesn’t help.
in 20 years in the scheme i can honestly say I can only rate one dealer experience as good – the rest where mediocre or inept & unfortunately I’ve had to complain about two historically.
as someone else mentioned get the test drives in when you can & push for extended test drives if you have a shortlist etc… .
Historically I’ve found that stating your a Motsbility customer is often a case of disinterest or inadequate service. In recent years I just get test drives out of the way then liaise with the ‘Motability Specialists’ , which vary significantly & im often much more knowledgable about the car I want & scheme. I have queued Motsbility operations in several occasions about there ‘accreditation process for dealers and specialists.
the scheme dies need a thorough strategic overhaul and rethink, to make it fit for purpose and more focussed on the needs of the Motsbility customers.
Transparency on their profits, their senior management but also clarity in the formulae / data they use to assess the ‘Advance Payments’ etc….
having a Motability car has been a massive help for me, my disability and quality of life but it also means I need to not just accept ‘business as usual’ but question it – the DLA/pip money is a significant amount to many Motability customers & I need confidence that it’s being used to the best benefit of Motsbility customers, not just to boost their multi million pound profits going back to the banks that bankroll them and the big saleries /bonus’s of the senior management team.
sorry rant over & good luck in choosing and securing the vehicle you need