Thanks gloss guy and azzi for your input and advice. I will certainly take your advice with regards to taking matters further to the dealer principle.
I had another update from the sales exec this morning. He again apologised for the ex-employee, he stated that he could himself authorise a reduction of £500 off the current AP £2799 price, but that still makes it £2299 and not the £1749 that I agreed to in the summer. And knowing that so many bmw garages automatically give a £500 off AP discount, then I do not think this is a satisfactory outcome.
In the email I recieved, he is going to refer this matter to the sales manager who was back in work on monday, who may be able to resolve this matter but was giving no assurances. He further stated they do not make any money on mobility orders so they had little room for manover in the prices. But I think that’s the standard salesmans pitch not to resolve matters!!
I will await a response on monday and if it it not to my satisfaction then I will take gloss guy advice and refer the matter to bmw HQ.
Could have done without all this stress as I have just started dialysis this month and this is starting to make me feel poorly.