Psuader, it was a repost in response to the Pin code issue which I was unaware of.
Thank you all for your advice in this matter.
I have just had a lengthy conversation with a wonderful mobility representative. She checked their system and confirmed BMW had not put the application on their systems. Her advice was to reply to the new sales executive stating that the order was’nt actioned correctly by their representative and that the AP at that time should be honoured. The human error was with their employee and not mobility or myself. However, mobility would not intervein in this matter as no application was submitted to them.
I have just replied to the sales exec and asking for the store manager to be consulted and the original AP honoured as it is their mistake.
Awaiting a reply.