Needed to be passed by Motability at the time you should have let them have proof of Benefit,driving licence for copy ,proof of address then sent off and the application has to be approved and a pin number given,none of this application not sent in,you should have had the letter back with pin in 2 weeks, should say motability car on the order form and has to be passed or it would be invalid,we never need to have the car on collection anyway if there was was a problem we do not put the pin in anyway,and you cant anyway speak to Motability first as they would own the car