i don’t know what the government Covid-19 safety guidance are around payments but i found this. (so i would say dont give or enter the pin until you’ve checked the vehicle, at least gives a bit of reassurance should there be an issue, even if payment has been made)
How does a remote application work?
Motability Sales Specialists progress an application in the usual way using Online Applications (OLA), while the customer (or appointee) is present on a telephone or video call.
The dealership is closed due to lockdown. Can the customer collect their vehicle?
Yes – if you offer a ‘click and collect’ service for retail customers just hand over the Motability vehicle in the same way (plus PIN entry). Vehicles must be collected from an active location at your dealership (e.g. aftersales parking area). You must follow the latest government Covid-19 safety guidelines.
What about advance payments?
Contact the customer to arrange how the advance payment will be made in accordance with government Covid-19 safety guidance.
Does the customer still need to enter the PIN?
Yes – this can be done via a mobile device or tablet (while following Covid-19 safety guidelines) or the customer can provide their PIN verbally for your Sales Specialist to enter. Contact the customer ahead of the handover to agree how they will enter the PIN.