I’m on my 3rd Motability car now (most recent collected last month). Have never had this sort of questioning. Does this mean they take a look at you when you go in to order your car & tick some boxes to answer the questions put to jmac? I have my doubts!
I was given the choice of paying a deposit at time of ordering but at no time was any pressure put on me.
I was allowed to pay by bank transfer on day of collection. Yes, you should be allowed to view the car before paying. Just goes to show how differently dealerships are dealing with us.
Absolutely check with Motability. They’ll set you right. Good luck.