The update that they will roll out will only update the cars that already have os7 which is a shame. I picked mine up the other day and has os7 on there Anthony. I asked my dealer and he said all cars which entered production after the 1st of July should come as standard with live cockpit plus and bmw assistant. I would definitely contact your dealer about your issue again or maybe speak to someone higher up. Will post pics of mine when I get chance.