Taken from benefits and work, 30th may:-
Recording the call
It is not unlawful to covertly record your assessment if it is for personal use. And you can offer the recording, or a transcript, as evidence at an appeal.
82% of claimants didn’t record the call. Some because they thought it was unlawful to do so.
“I was told it was illegal to record the appeal”
But 18%, almost one in five, did make a recording.
“Recorded the assessment, but I didn’t tell the assessor.”
“Mobile on speakerphone, recording using laptop.”
“My phone records all calls.”
Some made a recording even though they had been told they were not allowed to.