Hi. Unfortunately she left the said key in the car when it was stolen. I don’t know if the car was accessed via the chip in the spare key while it was in the car or forced entry. (Apparently it was joy riders who ran off when the police gave chase) last update she got was the insurance are awaiting a police report. Its a situation I’ve never been in before so have no point of reference for timescale.
Let’s hope the key was not left in the vehicle with the vehicle left insecure as that is excluded under Motability/RSA’s insurance policy:
What Motability Operations Ltd does
not cover
Motability Operations Ltd does not cover the
following:
10. Loss or damage arising from theft, attempted
theft or taking without consent if the Key(s)
for the Vehicle is/are left in, on or about the
Vehicle while it is unattended or unoccupied
and:
• the Vehicle is left unlocked or
• the windows or glass sunroof of the Vehicle are left open
Extracted from page 7 (pdf 9 of 36) from the Motability/RSA Policy document.
https://www.motability.co.uk/RSA_Cover_Booklet_Car_-_January_16_Web_Version.pdf