kim phone motability an make sure they have correct details they will be able to confirm if they have sent it. or use live chat.
https://www.motability.co.uk/contact/
Q&A Bot
The Q&A Bot is an automated messaging service that can help answer your queries. Click the tab on the side to to open the Q&A Bot window.
Live Chat
If one of our Customer Services team is available you may be able to talk to them using our Live Chat in Q&A Bot window.
Accessible ways to get in touch
If you have specialist Minicom equipment, call our textphone number on: 0300 037 0100.
Call centre opening times:
Monday to Friday: 8am – 8pm
Saturday: 9am – 1pm
Tel: 0300 456 4566
COVID-19 update: £50 insurance-based refund cheque for all customers