Hi zoe. We also went to berry at surbiton this week, but didn’t realise you had to make an appointment, so will revisit. They seemed nice and friendly, good hand sanitizer and gloves available in waiting room. what car did you test drive, they had a grand coupe in the showroom. Have you been to coopers at waddon, where I go for my X1, they let you walk in after using hand sanitizer on enter and leaving, the cars are locked, they clean after every showing, with a one way system for servicing, very quiet in there though. Used to deal with Audi coulsdon for my old Q3, they are a bit snooty there, but had no real dialogue with sales. Audi at banstead were nicer. Merc in croydon I find ok, but lack cars on the ground, merc dealer at Epsom is busy, parking a nightmare, lots of other dealers on that industrial park too. But for a good day out, Mercedes world at Brooklands is great, jump in any car (pre covid) I don’t like the ford dealer, always a lack of cars in showroom. The dealers do seem to be handling the post covid sales well, with hand sanitizer and cleaning, and very friendly overall.