True, I bet it’s just your order’s that’s been lost on the system? either it was never placed in the beginning or it has been fullfilled and given to a known customer of the dealer and you’ve been guzzumped or you got a discount they no longer want to honor after covid. Sounds very shady.. On my 4th car on the scheme this week and never had any problems with ordering a car from the factory.. as Br says it’s not the system that’s lost the order 100 % waffle that.. More likely it’s been reallocated.
I’d say call MB get them to sort it out and start looking for another car maybe from another dealer if your heart is set on the one chosen but then you gotta ask yourself what will after sales be like if sales as this bad..