Hi At another dealers (Seat this time) we were treated well got several test drives and made the decision to order a seat xl altea, we made very sure that make/car/spec came with a real spare tyre/jack. We were showed one fitted in an identical car in the showroom. We were also showed the brochure were it was listed as standard fitment. So nothing to worry about!!!!!!!!!!!!!!!!!!!! About 2 months later our car arrived, looked in the boot, no tyre, no jack, just a can of glue. We pointed this out to the “new motability sales guy” as the other guy had by now left. Sorry mate they (Seat) have changed the spec, they no longer fit spar tyres to your car and then very carefully got the new brochure out and pointed to the back page, and in very small print “reserves the right to change specifications and make modifications to the vehicles described and illustrated”. We accepted the car on the understanding this would be fixed asap. Several months later and several unreturned phone calls nothing. So a letter was sent to the dealership pointing out they had agreed to fix the issue and if not fixed in 4 weeks the car would be returned to motability as what we had ordered we did not get. The car, some 3 weeks later then spent a few hours parked next to a 6 month old Seat XL Altea that had come from the factory with spare tyre and jack. Our glue can ended up in that car and its tyre and such stuff ended up in ours. So be carefull the car you order may not be the car you get, plus make sure all those loverly options they get you to pay for are fitted to your new car.
Hi Mark
Yes that another pitfall you have to lookout for when they say at order point the car has this or that but when it turns up it hasn’t.
It’s happened to me with my current car, KIA Carens, (yes I know I said above I ordered a Touran but ended up with a KIA but that’s another story? ) I was told in no uncertain terms that the Carens trim level 3 had a electronic handbrake and auto hold. When I viewed the car in the showroom the trim 3 model there had a standard handbrake and it was a deal breaker and I was ready to walk but then I was told the model they had there was a year 18 and the one I’d be getting is year 19 with EHB and AH.
The car that turned up was exactly the same as the one I viewed with no EHB, I could have refused the car there and then but with the trouble I had with the Touran delivery dates and my desperate need for a car with a hoist I had to accept it but as sure as day follows nights I will not be having another KIA even though overall they are nice cars but I will be going back to VW or Seat next time because hoist wise, I know now what cars are suitable for me and also know for sure that they have EHB with AH.