My local VW dealer is rubbish! not interested in Motability sales at all!, not even £1 off the AP or any freebies. I ended up using JCT600 at Wakefield, about 100 miles away. Hope the new Kuga is everything you hope for, I really liked the one I had in 2015.
I bet my VW dealer worst than your, I could not even get a test drive
Unfortunately I have suffered a brain injury and occasionally I get confused and often say the wrong thing.