The Motability scheme is not perfect I doubt any such scheme can be perfect, however, the majority of the time the Motability scheme is excellent.
My first Motability car Ford Focus I test drove a silver 1.8 Diesel we liked it especially with the AP of £400 so much we ordered, they promised us a full tank of fuel, I also ordered a factory fitted towbar.
When to pick up the car they informed me they could not get a silver one and the 1.8 has been dropped by Ford, but they have a Black 2.0 diesel with next spec up for the same AP, we were dead pleased and put the pin in.
Jumped in the car no fuel, never mind I thought, from there on things went downhill, the aircon never worked, took it back several times, they could not fix it, every time it rained the boot filled with water, kept taking it back, in the end they had to replace the jack as it had gone rusty. Eventually they pulled the roof bar off and sealed them up with mastic, what a mess.
Went to attach the caravan to the towbar, the towball was loose and electric wired up wrong, I gave them some grief, they admitted the local centre had fitted the towbar, I paid for a factory fitted.
Beside the above teething problem it was a good reliable car, but we still think the dealer pulled a fast one and supplied us with a Friday car. At the end of the lease due the dealers poor servicing we left the scheme and brought privately 6 – 12 month old cars.
In 2017 we decided to give the Motability scheme another go, this time we used Furrow Ford, they we excellent, the young salesman was a bit green and could have done with some more experience regarding the Motability scheme, but our current Ford Kuga has proved to be an excellent car and yes in May 2020 we will use the Motability scheme for our next car.
Unfortunately I have suffered a brain injury and occasionally I get confused and often say the wrong thing.