Same problem for me during my service. It’s just over a twos hours drive there and back. During booking I made it clear I will need an auto. Drive down go through booking and get brought out to courtsey car, open door and it’s a manual. Tell the guy I can’t drive it, he asks is my license a manual only, to which I replied doesn’t matter I can’t use a drive it.
Looks at me as if I’ve two heads and says sure we’ll have it done in a few hours, sure you can wait. A few hours says I, what, a full service a door that rattles badly and you don’t know what is causing it, I don’t think so. So off I go home with my rattlin car. I didn’t even tell him that my license is reduced to auto.