This is what I thought, because an advisor at our dealership said that if a customer cancels and order or has to return a car then that dealership gets a black mark against them from Motability. I hope the agent was wrong but they even went off and checked with someone else.
I think it’s far more likely that advisors have been told not to commit to what will happen after 1st July, but that’s very different to saying that the current policy will stop. I think that’s what’s leading to the confusion.
It’s true that dealers technically get a black mark if they alter the AP, but most do it without question as they don’t want the customer to cancel. It’s important to note that altering the AP does not mean cancelling the actual order and re-ordering. The order is between the dealer and the manufacturer and is unaffected. The change in AP is purely an admin thing on the Motability portal. Very different.
If the current policy of guaranteeing that if the AP increases you won’t pay the higher price goes, the scheme would be in turmoil as there would be thousands of cancellations every quarter change, which would be an administrative nightmare for both Motability and dealers, which is why I think this is not going to happen. As I say, I think this is a misunderstanding, not fact.