Since when has enterprise expanded its business from car rentals to claims management. Seems very odd to me!
Did Enterprise car rental & claims management , give a reason why you did not meet their criteria for a hire car from them?
If you have certain adaptions to you vehicle, this could be the reason why Enterprise car rentals or dare I say claims management couldn’t help.
I would give Motability a call & Direct Line to discuss the matter and at the same time enquire why a car rental company is dealing with the claims management, when that should be down the the insurance company, not as I’d expect much sense from either these days.
Please do let us know how you get on 🙂